Heritage Prints of Canada (“Heritage Prints,” “we,” “us” or “our”) is operated by Link Advantage Research Corporation. Our online store is powered by Shopify, which provides the ecommerce platform and related services that allow us to operate our store.

Personal Information We Collect

The personal information we collect depends on how you interact with Heritage Prints. It may include:

• Contact and delivery information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, including products purchased, order history, returns, refunds and other transaction details.
• Payment-related information necessary to process an order. Payment card information is generally processed securely by Shopify and its payment providers rather than being made directly available to Heritage Prints.
• Customer account information, such as account identifiers, preferences and settings, if you choose to use a customer account.
• Communications you send to us, including customer-service inquiries, product questions and other correspondence.
• Information you choose to submit, such as a product review or other content.
• Device and usage information, such as IP address, browser type, device information and information about how you interact with our website, cart and store.

How We Collect Information

We may collect personal information directly from you when you place an order, create or use an account, sign up for email updates, contact us or otherwise provide information to us.

Some information is also collected automatically when you use our website through Shopify, cookies and similar technologies. We may also receive information from service providers and business partners that help us operate our store, process transactions, fulfil orders, deliver products, provide analytics, prevent fraud or carry out advertising and marketing activities.

How We Use Personal Information

We use personal information for reasonable business purposes connected with operating Heritage Prints, including to:

• process payments and fulfil orders;
• arrange printing, production, packaging and delivery;
• communicate with you about your order or account;
• respond to questions and provide customer service;
• process returns, refunds or other customer requests;
• maintain and improve our website and shopping experience;
• understand store usage and performance;
• detect and prevent fraud, misuse and security threats;
• comply with legal, accounting and regulatory requirements; and
• send marketing emails when you have chosen to receive them.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. Even if you unsubscribe from marketing, we may still send transactional or service-related communications concerning an order, account or inquiry.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify collects and processes information in order to provide ecommerce, payment, security, analytics and related services to Heritage Prints and our customers.

Heritage Prints currently uses Shopify features that may combine information about interactions with our store with information from other interactions within the Shopify ecosystem. These features may be used by Shopify to improve services, fraud prevention, analytics, personalization and advertising.

In these circumstances, Shopify may be independently responsible for certain processing of personal information. You can learn more in the Shopify privacy information and through the Shopify Privacy Portal.

Service Providers and Other Disclosures

We may share personal information when reasonably necessary with organizations that help us operate Heritage Prints. These may include Shopify, payment processors, printers and production partners, fulfilment providers, shipping carriers, technology providers, analytics providers, professional advisers and advertising or marketing service providers.

These organizations receive information only for purposes connected with the services they provide or as otherwise permitted by law.

We may also disclose personal information where required by law, legal process or regulatory authority; to investigate suspected fraud or unlawful activity; to protect our rights, customers or others; or in connection with a legitimate business transaction such as a reorganization, merger or sale of a business.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, measure website performance, support analytics, provide security and, where applicable, support advertising or personalization.

Shopify manages customer privacy and consent tools for our store in regions where those tools are required. Available privacy choices may therefore vary depending on where a visitor is located and the laws that apply there.

Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms or other services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to a third party.

International Processing and Transfers

Some of the service providers that support Heritage Prints, including Shopify and certain production, technology, payment or delivery providers, may process or store personal information outside Canada.

As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies or regulatory authorities in that jurisdiction in accordance with applicable law.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. Shopify and other service providers also maintain security measures appropriate to the services they provide.

No internet transmission or storage system can be guaranteed to be completely secure. We therefore encourage customers not to send sensitive information through unsecured communications unless necessary.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and accounting records, resolving disputes, providing customer service and complying with legal obligations.

Your Privacy Rights and Choices

Depending on the laws that apply to you, you may have rights regarding your personal information. These may include the right to request access to information we hold about you, to request correction of inaccurate information, or to request deletion of information where applicable.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide a service where the information is necessary for that service.

To make a privacy request, please contact our Privacy Officer using the information below. We may need to verify your identity before completing a request.

Children's Privacy

Heritage Prints is not directed specifically to children. We do not knowingly collect personal information from children except as permitted by applicable law. A parent or guardian who believes that a child has provided personal information to us may contact our Privacy Officer.

Questions or Complaints

If you have a question or concern about how Heritage Prints handles personal information, please contact our Privacy Officer first so that we can review and respond to the matter.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal obligations or privacy practices. When we make changes, we will update the “Last updated” date at the top of this page.

Contact Our Privacy Officer

Last updated September 25, 2026.