Shipping policy
Thank you for your business!
Heritage Prints of Canada currently ships to Canadian addresses only.
We want you to know what to expect when you place an order with us. Most of our products are made to order, and production and delivery times vary depending on the product and where it is produced. When a product page provides a specific shipping estimate, that estimate is the best guide for that item.
Printed in Canada 🇨🇦
Products identified on their product page as Printed in Canada, Designed and Printed in Canada, or similar wording are produced in Canada. Many of our Canadian-printed framed artworks are fulfilled from Toronto or Vancouver.
After production is complete, delivery to most Canadian addresses is generally 2–5 business days. Remote or rural destinations may take longer.
Fulfilled from the United States
Some products are produced or fulfilled in the United States and may take longer to reach Canadian addresses. The estimated shipping time for these products is shown on the individual product page.
Depending on the item, current estimated shipping windows may range from approximately 5–15 business days to 10–30 business days. These estimates can vary by product, carrier, destination and time of year.
Production Time
Because many Heritage Prints products are made to order, production time is separate from transit time unless the product page states otherwise.
Production times vary by product and production partner. Where a specific production estimate is provided on the product page, that estimate applies.
Shipping Rates
Shipping rates vary by product, size and fulfillment location. The applicable shipping charge is shown on the product page and/or at checkout. Some products may include shipping in the listed price or offer free shipping.
Applicable GST/HST/QST is added where required.
Tracking
When tracking is available from the carrier, tracking information will be provided after your order ships. Many of our framed prints ship by FedEx or a similar courier with tracking.
Orders with Multiple Items
Products may be made and shipped by different production partners. If you order more than one item, your order may arrive in separate packages and at different times.
Delivery Estimates & Delays
Shipping and delivery times are estimates rather than guarantees. Carrier delays, weather, peak holiday periods, remote destinations and cross-border processing can sometimes affect delivery times.
If your order appears to be significantly delayed, please contact us and we will be happy to help investigate.
Shipping Address
Please check your shipping address carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible. Because many products enter production quickly, we may not always be able to change the address after production or shipment has begun.
We’re Here to Help
If you have any questions about shipping, production times or a particular order, please contact us at support@heritageprints.ca. We’ll be happy to help.
Thank you for your business!
Last updated: September 24, 2026
